Free: the online complaint is open for victims of the leak

Free

Free (formerly Freebox – Subscriber Area) is the brand new mobile application from the ISP Free, which allows you to manage your customer account and your different subscription options anywhere. For mobile and Freebox.

• Downloads:
  380
• Release date:
  10/30/2024
• Author :
  Freebox SAS
• License:
  Free license
• Categories:
  

  Finance

• Operating system:
  

  Android, Online service, iOS iPhone / iPad
  

But that's not all since the National Commission for Information Technology and Liberties (CNIL) allows you to file a complaint with it at this address. But it is also possible to file a request on cybermalveillance.gouv.fr via a form from October 31.

Free subscribers, it is possible to file a complaint

Free has since confirmed that an intrusion into a management tool exposed the personal data of numerous landline and mobile subscribers. While the hacker speaks of 19.2 million customers and the IBANs of 5.1 million Freebox subscribers, the database was sold for $175,000 according to his statements.

Since then, those affected have received two emails. The first informed of the hacking, then a second mentioned the IBANs concerned.

The CNIL therefore reminds that victims can file a complaint either directly with it for lack of data security, or with the police in the event of identity theft, scam or fraudulent payments resulting from this. leak.

Experts have since issued several recommendations:

• Increased monitoring of bank accounts
• Setting up a white list with your bank to control your direct debits
• Changing Passwords
• Enabling two-factor authentication

Vigilance is also recommended in the face of phishing attempts and scams. like that of the fake bank advisor who could exploit this stolen data.

Although the IBAN alone does not (theoretically) allow unauthorized direct debits to be made, its association with other data and a false signature could facilitate the creation of false direct debit mandates with banks.