AI, security, sustainable development: how HP supports companies in the transformation of IT
Nowadays, companies are faced with increasing complexity in the management of their infrastructure, between performance requirements, enhanced security and environmental responsibility. Arnaud Lowe, Director of Services & Solutions HP France, shares his vision of major IT challenges and the way HP supports companies.
The professional environment is increasingly complex, it is a fact: sustainable development is for example a key element that companies must legally take into account. “Companies now have the obligation to postpone, much more detailed, their environmental impact in their accounts. And this has of course repercussions on IT directions,” explains Arnaud. Same sound of bell for security, another main axis reinforced by the government itself with the arrival “of regulations and directives which considerably intensify the requirements for companies”.
Another issue is based on IT industrialization linked to the evolution of business needs – especially in terms of access and manipulation of data – and the user experience of employees. “We observe a strong pressure on CIOs to accelerate transformation and modernize their infrastructure”. If we add to that the arrival of artificial intelligence, with which we must all compose and come to considerably change our global vision of the future, the challenges of IT are major … and HP responds with several of its services.
A customer approach based on HP experience
To modernize the IT, HP has built its offer of managed services based on its own functioning: all over the world, the company has deployed its service centers and provides them with 60,000 users. In other words, setting up safety tools for companies is not enough: they must be managed on a daily basis so that they evolve, adapt and remain effective in an environment in constant processing. This is what HP offers with “substantive, permanent work, and operated in an industrialized manner.” Thus, 80 % of incident notifications were resolved remotely.
CIOs must therefore opt for a solid modernization of the IT and HP environment proposes to articulate it around proactive infrastructure management. HP then targets the “zero ticket” by anticipating and resolving incidents before they arise, thanks to 24/7 supervision and advanced analysis tools. “The idea is simple: avoid the appearance of tickets. So we have set up tools, procedures and systems to ensure that there are as little as possible. Last month, we managed to achieve zero ticket – a symbolic, but revealing result.” The concrete results are edifying: 95 % of the problems have been proactively identified while user satisfaction increased by 70 %.
This model, in production on all HP positions, provides a real paradigm change available to HP customers. Extending the lifespan of work posts is an important lever, since “80 % of the carbon impact in the workplace is linked to the manufacture of equipment.” Some companies have not waited for HP to try to improve this sustainability, but the firm offers to manage everything for them.
Artificial security and intelligence at the heart of the issues
Arnaud also wants to focus on security and artificial intelligence, which are closely linked. “AI has only value if it accesses the data of the company. However, these data is sensitive, strategic, and therefore critical,” he explains.
“Companies are increasingly worried about confidentiality, integrity and control over their data, in a context where AI could become a potential flaw if it is poorly framed. We have developed or integrated tools that allow, based on very low layers of the system, inviolable by nature, to secure access to the most sensitive resources, whether it is confidential files or strategic databases of critical business content. “
Managed services that support companies
More generally, the company thus intends to meet all IT needs with a set of services and solutions signed HP, coupled with long -term support. Artificial intelligence also plays a key role in automating processes. It is also impossible not to mention workforce Experience Platform (or WXP), a brand new solution by HP which centralizes the management of software and hardware of a company, recently launched.
Support is also based on collaborative workshops to define the priorities of each company. “Each customer has specific needs. Some will want to focus on a particular subject, for example security, others on user experience, others on financial optimization or environmental impact.” These workshops then make it possible to define a realistic strategy, with the HP services to be deployed, but also identify what will not be possible to do. “This point is essential to build a relationship of trust,” adds Arnaud. “We adapt our practices as needed, with real transparency on our commitments.” For committed customers, visits to control centers even refine the strategy of implementation of projects.
By relying on his own experience, but also focusing on long -term support, HP then has many keys in hand to adapt companies to an increasingly hybrid professional environment. Besides, the results are already talking about themselves.
