He rents a car and the AI makes him pay a very salty note for a scandalous reason
These car rental agencies provide automated gantry vehicles with high resolution cameras and algorithms. The system analyzes bodywork, tires and vehicles in a few seconds to detect imperceptible damage to human eye.
Advertisement
A salty invoice imposed PA detection IA
Patrick, an American client, discovered the somewhat surprising consequences of the adoption of AI and this automation. The man rented a Volkswagen and a few minutes later, the application told him that a 2.5 cm stripe had been detected on a wheel.
The invoice: $ 250 repair, $ 125 for automated detection and $ 65 of administrative costs. Patrick does not dispute the AI analysis but denounces the exorbitant cost of additional costs and detection.
The man refuses the reduction of $ 30 proposed in the event of fast payment. His attempt to dialogue with a human advisor failed in front of an automated customer service which imposes ten days of waiting.
Any dispute is almost impossible. Automation is an undeniable advantage for rental companies that limit human errors and speed up vehicle rotation. The AI also guarantees the traceability of the damage.
However, this automation questions about transparency and equity prices imposed on customers. Do you need to pay for this additional cost for detection and do algorithms guarantee sufficient reliability?
Among the rental companies that use technology, we find Hertz, who just boast the improvement of the customer experience. In short, for customers, alertness is required.
