No more fiber cuts: Orange, Bouygues and SFR deploy “e-intervention” against wild disconnections

As we live through the final years of theADSLfiber relay is still not assured. The service is always bothered by more or less recurring outages which do not make the service often available.

One of the main causes is wild disconnections. So, to overcome this problem, telecoms companies have joined forces to set up a new tool: “e-intervention”.

No more wild fiber disconnections?

Orange, Bouygues and SFR are deploying “e-intervention”, a revolutionary new tool to fight against uncontrolled disconnections.

As a reminder, these are connection outages caused by technical interventions poorly carried out or unauthorized, when a technician unintentionally disconnects the fiber of a subscriber already connected to connect another.

Normally, there are always several outlets in fiber cabinets, but in reality they may all be busy or poorly identified.

Pressed for time or lacking clear identification, a technician can then disconnect a fiber already in service to connect another, which causes a wild disconnection despite the existence of available ports.

The solution to these interruptions was found by Bouygues Telecomwhich developed the Check Neighborhood tool. It allows a technician to receive a notification on their monitoring application if a fiber connected to a box is disconnected.

Check Neighborhood details

With e-intervention (Lot 1), a technician Bouygues can verify that its intervention does not cut the connection of other Bouygues subscribers, a similar operation at Orange and SFR.

Lot 2 extends alerts to Orange and Bouygues Telecom customers, and soon to those of SFR. Other operators are expected to join the system, and, even if Free is not mentioned, its participation in Interop’Fibre suggests that it will eventually adopt it.

The press release states that this solution should reduce installation problems, but clarifies that this only concerns official procedures. If a malicious third party steals fiber for personal use, no operator will be notified.

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