Samsung admits breakdowns on its sound bars and offers free repairs

Just a week ago, a series of Complaints on the Samsung forum and different sub redit revealed significant breakdowns on several models of bars of his Samsung. These problems, which would have appeared at the end of the V1020.7 update of their firmware, include instant disconnection from the rear speakers and the subwoofer, as well as the impossibility of operating their speakers and connecting to the Wi-Fi network, in particular. The users concerned of course attempted a factory reset, without success. The appeals thus remain confined to material repair.

“No breakdown” in France

Among the bars of its concerned, there are mainly high -end models of the Korean manufacturer such as the HW-Q995D,, HW-Q935D,, HW-Q810D and HW-S801D.

Complaints having been mainly observed in the United States, Austria, the Philippines and Malaysia, we immediately wondered what it was for France. After having confided that they “studied the question at the siege“, Samsung France confirmed to us”that no breakdown had been reported“. France would therefore not be affected by this defective update, ultimately only deployed in other regions of the world.

Free repair for bars under warranty or not

No official declaration had been made in the United States, a region at the heart of the controversy, until The Verge Take the lead by questioning Jim Kiczek, audio manager at Samsung Electronics Amecia. According to the latter, the malfunction of “Some bars of its 2024“would have been caused by a”software update error“. Material repair being the only solution, Jim Kiczek also said that Samsung intends to offer”Free repairs for all the devices concerned, whether or not they are under warranty“. A news that has enough to reassure, knowing that some users complained to have received an invoice for a sound bar Q90R No longer under warranty.