SFR customers, Altice will give you a gift to be forgiven the breakdown
SFR will give a gift to its subscribers following the breakdown of its network. © Ellsy S/Shutterstock
If you live in an agglomeration and are SFR or Red by SFR subscriber (or virtual operator), this will probably not escape you, but Monday, June 16, 2025 The operator was the victim of an important technical incident For almost ten hours. Impossible for thousands of people to use their network on their smartphone, or even to properly access the Internet on the operator’s boxes.
Despite a Repair in the evening After several hours of Blackout, Altice, parent company of SFR, exceptionally decided to make a commercial gesture.
A gesture to apologize for the SFR failure
There is no question of a reimbursement or a gesture of a monetary nature, since the failure lasted only a few hours and not the minimum of 48 h required to require financial compensation. In a press release and SMS sent to its customers on June 17, SFR indicates the closing of the incident and the fact that the mobile subscribers SFR and Red by SFR will be seen in “next days“Offer 100 GB of mobile internet on their package.
SFR’s SMS to its customers. © Capture screen the digital
No need to make the request to get this gift, it will be done automatically. On the other hand, nothing to report for box customers. The question of compensation by third -party operators using the SFR network is also full. In addition, it is impossible not to note that this is above all a symbolic gesture to try to restore its image, since very rare will be the customers to probably use this quantity of data bonus.
Back to normal following an exceptional incident
SFR also declares that its technicians remain attentive to the situation to ensure optimal quality of service on its networks. Recall that the breakdown, completely resolved around midnight on the day of the incident, is due to a software problem at the heart of the operator’s network. It remains to be seen if SFR will have to be more generous with affected customers, after an association of consumers possibly seizes the file.
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